Open a ticket through the Admin ConsoleĪdmins of Starter and Team plans can request an upgrade to Business to access this benefit.If you don't see a suitable time slot or prefer to communicate in French or German, you connect with an agent using another method: To better help you, the agent might ask you to share your screen during the call. Once scheduled, you'll receive a confirmation email with a Zoom link. In addition to using the chatbot to reach an agent, admins of professional plans can connect with support through the Admin Console, bypassing the chatbot. These options aren't available in the Dashlane app or to plan members or customers with a personal plan, like Dashlane Premium. These options are available only in the Admin Console for Starter, Team, or Business plan admins. Contact an agent through the Admin Console We appreciate your patience and willingness to provide the details needed to address your issue quickly. More than one person might need to help and communicate with you. We might ask follow-up questions while troubleshooting. Any other information that might help resolve your problem.Relevant images of what you're seeing-but make sure the images don't include personal information.Any steps you've tried to solve your problem.The device, app, and browser you're using.A detailed description of the problem or question.

To help us address your issue or question, gather as many relevant details as you can: How to manage your third-party browser cookies If you receive an error message when trying to chat with an agent, you must make changes to your third-party cookie settings.

Chat live with an agent: When available, Dashy can connect you with an agent in a live chat.Ĭhat is typically available from 9:00 AM to 6:00 PM ET, Monday to Friday, but we might adjust chat hours based on agent availability or chat volume.

An agent will reach out to you at the email address you provide. Send a message to support: Dashy can send your issue to support to open a ticket.Depending on agent availability, you might have to wait a short time for a response. To open the bot, select the Chat with bot icon in the lower right corner of this page.ĭepending on the day and time, our chatbot can connect you with an agent in English, French, German, or Spanish. If you're using Dashlane Free, Dashy connects you with an agent only in specific circumstances.Īdmins of professional plans can also connect with support through the Admin Console.Ĭontact an agent through the Admin Console.If you are part of a plan or free trial, Dashy can connect you with an agent at any time.When necessary, our chatbot Dashy can connect you with an agent: You can control the sound, change the language, and request the transcript of your chat. Select the 3-dot menu in the upper-left corner of the bot to access the Settings menu. You'll need to enter your email address again. You can't go back to a previous conversation. When you close your browser tab and want to open the chatbot again, you start in a new pop-up. When available, you can select Start over below the Message box to restart the chat. Dashy asks you to reword your issue or question and provides new suggestions. If you didn't find a solution, select No, shown as a thumbs down.Select the X icon in the upper-right corner of the bot to end the chat and close the pop-up. If you don't need more help, you can end the conversation. If you found a solution, select Yes, which is shown as a thumbs-up.Your feedback helps Dashy provide better information now and improve future interactions. Let Dashy know whether you found a solution.You can enter more information or make a selection and press Enter or Return to continue the conversation.ĭashy might also ask you to visit a Help Center article where you can follow steps for common workflows, like upgrading your plan. Press Enter or Return to start the conversation.īased on your description, Dashy might ask questions or offer suggestions.You can also select one of the suggestions.

Don't include emojis, screenshots, links, or videos. When asked how Dashy can help you, enter a brief description.You'll receive emails from us only if you request help from an agent. If you don't have a Dashlane account, enter an email address so the bot can start a conversation with you. Enter the email address you use to log in to Dashlane so Dashy can verify your account. Once you've opened the bot, Dashy will ask for your email.When necessary, Dashy can connect you with an agent. Dashy can answer questions or walk you through solutions, but it can't make changes to your account.

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